BLP Insurance is now a Registered Code User of the Consumer Code for New Homes (CCNH), which has been approved by the Chartered Trading Standards Institute.

What is the Consumer Code for New Homes?

The Consumer Code for New Homes (“the Code”) has been established to provide support and protection to consumers purchasing new-build homes in the UK. The ultimate aim is to provide a genuine commitment to consumers, improving standards of construction and raise consumer service standards in the New Homes market.

What does the Code cover?

The Code covers the process of purchasing a new home and requires that all Developer input throughout the process is of a consistently high standard. The stages can be broken down as follows:

  • Pre-Purchase Stage: ensuring high standards of consumer service, fair and clear documentation, adequate information provision;
  • Contract Exchange Stage: governing the Contract of Sale, requiring minimum standards for fair and transparent contracts, accurate information about when the property will be available and protecting deposits;
  • Handover and After Sales: providing minimum standards for handover and after sales processes, ensuring consumers' health & safety and ensuring they have suitable information for maintaining and living in the property; and,
  • Complaints & Disputes: giving consumers access to clear, speedy and low-cost dispute resolution if things don't go according to plan.

What is the purpose of the Code?

The Code also provides a mark of quality to our registered Developer Members, which gives consumers peace of mind that, when  buying a new home:

  • The consumer will be treated fairly by the Developer and their Agents;
  • The consumer can have confidence in the Developer’s legal and professional status as a company;
  • The consumer will receive clear and reliable information about the new home and the purchase process;
  • The consumer will know what standards of construction and level of service to expect from the Developer;
  • The consumer can access speedy, low-cost dispute resolution offered within the Code if not satisfied with the sales process;
  • The consumer will understand what to do to maintain the new home and address any problems that may arise; and
  • If the consumer is in a vulnerable position, this is readily identified and suitable support is provided to help make decisions.

What are the benefits of the Code?

The Code benefits both the Developer and home buyers by aiming to improve the level of consumer satisfaction and enhance the reputation of the industry.

Benefits to CCNH Registered Developers:

  • Unique selling point to consumers: since you are a member of an industry-led, consumer-focused Code for selling new homes which demonstrates a consistent and high-quality approach;
  • CML Compliant: your new homes can be sold with easily obtainable mortgages as the CCNH is approved by a number of major high street lenders;
  • Regular inspection of new homes during construction: our Warranty Bodies commit to a minimum of four key stage inspections of all  plots; and,
  • Independent Dispute Resolution: access to a completely Independent Dispute Resolution Scheme which provides a fast, effective and low-cost solution to help resolve disputes.

Benefits to Consumers:

The Code requires that all home buyers are treated fairly, know what level of service to expect, are kept informed about their purchase and consumer rights both before and after they move in while being provided with a speedy, low-cost dispute resolution scheme to deal with complaints about breaches of the Code.

You can download a copy of the Consumer Code for New Homes here.

To find out more about the CCNH please visit www.consumercodefornewhomes.com

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