Our aim is to get it right, first time, every time. If we make a mistake, we’ll try to put it right promptly.
If you have a complaint, we will confirm receipt of the complaint within five working days, and do our best to resolve the problem within four weeks. If we can’t do that, we‘ll let you know when to expect an answer. If we haven’t sorted out the situation within 8 weeks you have the right to raise an insurance related complaint with the Financial Ombudsman Service and we will have forwarded you details about that service.
You may also like to know that we are covered by the Financial Services Compensation Scheme in relation to insurance related matters.
For complaints about the service or information provided to you please write to:
Customer Support Manager, BLP, 90 Fenchurch Street, London EC3M 4ST.
For complaints about claims or other matters please contact:
Customer Satisfaction Manager, Customer Services, Allianz Global Corporate & Specialty SE (UK Branch), Allianz House, 60 Gracechurch Street, London EC3V 0HR.
T:020 3451 3000 F:020 7283 7862 E:firstname.lastname@example.org
Use of our complaints procedure or referral to the Financial Ombudsman Service doesn’t affect your legal rights.